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Customer Service Advisor (Permanent)

Sector: Call Centre AdvertiseName
Location: Cradley Heath
Salary: £17500
   
We have an immediate requirement for experienced customer service agents to work for an award winning business insurance provider on the outskirts of Dudley, West Midlands.

This is a full time, permanent position working on a shift basis between the hours of 09:00 and 20:00 Monday to Friday with every other Saturday morning included.

The role will involve working as a customer service agent dealing with general insurance enquiries, from both existing and potential customers with key responsibilities in:

• Mid-term adjustments
• Quotations
• Complaints
• Upselling of additional insurance products

You must have previous insurance experience and an outstanding telephone manner, plus educated to a minimum of GCSE level in Maths and English (or equivalent)